Payment is due before an order will ship. Sometimes, if you are a new customer with Etsy or PayPal, your order will sit under "pending" or "processing" for several days. We cannot prepare or ship the order until it's removed from this status. As soon as this status has cleared, your order will be prepared and shipped within 1 - 3 business days.
Free Shipping Offer applies to standard shipping to one location in the contiguous U.S.A. Order will ship USPS first class mail. Offer can not be applied to upgraded shipment options.
PROCESSING TIME: Orders are prepared and shipped within 1-5 business days of your order. After purchasing from us, you can see an estimated date of when your order will ship next to the order information on your 'purchases' page.
Custom orders can take up to 2-4 weeks; allowing time for research, art and design, and then printing. Please contact us as times may be longer if there is a queue or if you need an item by a certain date.
USA CUSTOMERS: Orders ship via USPS first class mail. This method provides you with a tracking number which is trackable via the usps.com website. In most cases, the postal system will deliver your package within 2 - 5 business days of shipment.
IF INSTANT DOWNLOAD: Instant download link(s) will be sent to the buyer's Etsy email address once payment has been confirmed. Buyer simply downloads when ready to use.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
INCORRECT OR DAMAGED ORDERS: We ask that you please provide us with a quick photo of the damage or incorrect item you received. You can attach the image file in the Etsy conversation. In most cases, we will send you a new item or refund your order right away. Sometimes, we will need you to complete the ship insurance claim form before you can refund or replace your item, which is determined on a case-by-case basis.
WRONG FIT OR DISLIKE: A refund is possible if you contact the shop owner within 5 days of delivery and if the print is returned in mint condition within 14 days of shop contact. Customer pays for return shipping and shipping cost of the original order is not refunded. Items must be returned in its undamaged, unused, original state to receive refund. Returns should be packaged securely in the original packaging with a Stayflat cardboard and in a Stayflat envelope. The sender is encouraged to purchase ship insurance because if the item is returned damaged the seller can not issue the refund. All returns are subject to a $10 restocking fee.
INTERNATIONAL orders will only be refunded after one full calendar month has passed from shipment date.
DOMESTIC orders are fully trackable, therefore lost orders should not be an issue. Sorry, refunds will not be given on missing orders that show as successfully delivered within the USPS tracking system. Orders that are returned to our address due to an incorrect address provided by the customer will either be resent at additional shipping cost to the customer, or provided a refund minus shipping costs, your choice.
***If there are any mistakes in shipping due to our fault or mistake, we take full responsibility in remedying the situation.***
EXCHANGE: Due to small inventory, we cannot accept exchanges at this time.
IF INSTANT DOWNLOAD: Due to the nature of the product, refunds are not given. If you are having trouble with the file, please contact us.
We happily welcome wholesale orders from all over the world! We love to work with retailers and fellow business owners. Please message or email us for more information on wholesale terms. Be sure to provide the business name, location, and a website if you have one.
When purchasing a digital download file from Jessica Haas Designs, you are purchasing the USE of the image file as explained below. I retain ownership and copyright of the images and files as outlined below. Purchase of USE rights does not create or transfer ownership. By extention, purchase enters you into a non-sharing, not-competitive use agreement with me.
Once purchased, use Jessica Haas Designs' creations for personal use or projects and small commercial projects up to fifty units per image per product. Contact me if you want to license for Jessica Haas Designs for a large commercial project.
YOU MAY NOT
Market Jessica Haas Designs' works for use on second party manufacturing sites such as Zazzle or Cafe Press.
YOU MAY NOT
Sell, share, give away or redistribute the purchased Jessica Haas Designs' file in part or in its entirety. This would violate the non-sharing use agreement.
YOU MAY NOT
Sell prints, pillows or totes of Jessica Haas Designs' images. I offer accessories and home decor opinions if you need something produced I will be happy to work with you to execute your ideas. This would violate the non-competitive use agreement. Please contact me if you are interested in wholesale opportunities, these terms may be flexible to your needs.
YOU MAY NOT
Redistribute or resell a Jessica Haas Designs' file in part or in its entirety in any digital format or as part of any other compilation or design resource including but not limited to; CDs, DVDs, downloads, e-cards, and digital scrapbooking kits.
YOU MAY NOT
Use an Jessica Haas Designs' work in such a way that enables someone to download a high resolution copy of the image. Avoid this by using low resolution files for web applications such as blogs, and shop sites.
I retain full copyright on all images and designs that I have created. All rights are reserved.
I retain full copyright on all files that I have created using images in public domain that may or may not have been altered. All rights are reserved.
I claim no copyright on unaltered images that exist in public domain.
I retain ownership of all Jessica Haas Designs' files.